Engie/Electrabel

Page Inextremis

• RAF SYSTEM Partnership
• Take on regular bases part in project analysis/feasibility/risk and integration for various projects from databases, fat client or web based applications
• Technical expert and advisor for IT department.

Elia

Freelance Senior Test Manager conventions.

• Responsible for the Test Management activities on complex IT and Business driven projects in the framework of major IT Releases.
• Managing the testing of new products & services, new platforms and new internal applications for the Enterprise and Consumer market as well for internal customers in the Operational departments.

BICS

Freelance Senior Test Manager conventions.

• Responsible for the Test Management activities on complex IT and Business driven projects in the framework of major IT Releases.
• Managing the testing of new products & services, new platforms and new internal applications for the Enterprise and Consumer market as well for internal customers in the Operational departments.

Belgacom

Freelance Senior Test Manager conventions.

• Responsible for the Test Management activities on complex IT and Business driven projects in the framework of major IT Releases.
• Managing the testing of new products & services, new platforms and new internal applications for the Enterprise and Consumer market as well for internal customers in the Operational departments.

Proximus sa/nv

Freelance Senior Analyst conventions.

• Technical project Manager in CTI
•  Responsible for the requirement specification
• Coordination technical design and implementation follow up (development, testing, issue follow up) of our CTI solution.
• lT responsibility and coordination for delivery of small and medium sized projects.

 N-ALLO

Freelance Senior Analyst conventions.

• Coordination technical design and implementation of a Break down application

 SITEL

Yearly contract, renewed twice.

• CTI consultant
• IVR – Intuity Conversant V7 Specialist
• Integrate the IVR with Siebel, Genesys, Altitude Software
• PABX – Definity G3R – ACD Programming
• MAPD configuration
• TSAPI Server configuration
• Requirements analysis and feasibility study on several project

Diners Club

PABX and CMS Audit.

Provide Full schema of the telecom routing calls.
Reporting (CMS) Analyzing with Third Party (A.Pr.I.L sprl – Patrice Urios).
Definity (ACD) knowledge transfer.

AVAYA Belgium

Support Avaya customer (EDS)

• Creation of an emergency ACD backup procedure
• Retrieve IVR recordings and Upload messages on ValCard on PABX.

Lucent Technologies

CRM Professionnal Services Department

• PABX – Definity G3R – ACD Programming
• IVR – Intuity Conversant V7 Specialist
• PC Call Visor
• MAPD configuration
• TSAPI Server configuration
• Requirements analysis and feasibility study on several projects
• Pan-European responsibility for Explorer II (Reporting tool)
• Benelux responsility for IVR courses and trainings
•  Call Center Analysis and implementation (IVR & CTI) :
  BELGACOM, SKYNET, MOBISTAR, SABENA, N_ALLO (ELECTRABEL), ATENTO, LEISURE PLANET, UUNET, SCOOT

Valoris Belgique

Datawarehouse, Datamining, Call Center integrator

• ETI Programmer (using C libraries)
  Extraction Transform and Load tool

SITEL Benelux

• Special Projects & InHouse Development
• Computer Telephony Interface (CTI) R&D
• PABX – Definity G3R – ACD Programming
• IVR – Intuity Conversant V7 Specialist
• PC Call Visor
• MAPD configuration
• TSAPI Server configuration
• Special projects implementation for following customers
  MICROSOFT, MSN, TI, MOBISTAR, PROXIMUS, XIRCOM, HSS (Boutique RTL-TVI), NOKIA, AEGON, BEROEPSKREDIET, GMAC, LUCENT, BELGACOM, BE, STORAGETEK, LOTUS etc.

Editions Venture

Network management, helpdesk and server installation for Editions Venture.

La Regioni Centro Italia

Network management, helpdesk and server installation for Regioni Centro Italia(Roll Out to win 2000).